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Customer Support Manager

Provide pre-sales consultation and post-sales support, resolving customer issues to enhance satisfaction. Manage customer feedback to optimize products and services. Lead and train the customer support team to ensure efficient service.

LOCATION

Edinburgh

EMPLOYMENT TYPE

Permanent

What You’ll Do

  • Provide pre-sales consultation and post-sales support to resolve customer issues and enhance customer satisfaction.

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  • Manage customer feedback and optimize products and services to enhance customer experience.

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  • Organize and manage customer support team, conduct customer service training to ensure efficient customer service.​​​​

Who You are

  • Customer support or related field experience, 5+ years of customer service and support management experience.

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  • Excellent communication and problem solving skills with the ability to respond and resolve customer issues quickly.​

  • Customer-oriented service orientation and ability to provide high quality customer support.

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  • Familiarity with customer support tools and systems, experience in customer support for consumer electronics preferred.

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